Overland Customer Service
Returns & Exchanges
We want you to be happy with your purchase from Overland.
If you're not completely satisfied, simply return your merchandise to us
promptly for a full
refund or exchange.
For your convenience, we include a Package Return Program (PRP)
label with every domestic order. Please use this form to receive free return
or exchange shipping
through FedEx.
Please box and ship your purchase back to the Overland location
you purchased
it from.
For Web or Catalog purchases, return to:
Overland.com Returns
2096 Nutmeg Avenue
Fairfield, Iowa 52556
Include your Name, Address, Phone or Email, and Order or Invoice number. For
quality control purposes, we'd appreciate knowing the reason for your return.
For exchanges, please indicate the replacement size and color you'd like us
to ship you.
For purchases from an Overland Store, please box and ship your purchase to
that store. If you need to lookup the store's address or phone number, please
use
our Store
Locator or call Customer Service at 1-800-OVERLAND
Overland Speedy Exchange
For the fastest service, call Customer Service at
1-800-OVERLAND to request
a Speedy Exchange. We'll place an order for your new item(s) right away.
We'll need
to charge you the purchase price, but we'll waive the shipping and handling
charge for the new item(s). Once we receive your return, we'll credit you
for
the cost of the original item(s).
Refunds
Credit card purchases will be
refunded to your card on which they were originally charged. Cash or Check purchases will be refunded by our
check mailed promptly
to your address.